The Family Gift Store FAQ
TheFamilyGiftStore.com FAQ
How long will it take for my item to get delivered?
Depending on the level of customization in your order, most items should be in the mail within 2 to 4 business days during normal times. Holiday periods and unusual circumstances may require longer length. At the outside, you should receive you order within ten to fourteen days of ordering. Products ship from the United States. Some orders may be received within one week. Most of the time is not in producing your order but the actual shipping time.
How can I track my order?
When you order with TheFamilyGiftStore.com, you are emailed out a unique order ID. You can look up your order any time here: https://Thefamilygiftstore.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
This is highly unusual. In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is by using the contact info on our contact page.. The charge may also be listed as South Meadow Collections or South Meadow Ventures. Once the order is sent, can it be changed?
Can I change my order after being submitted?
If the item hasn't been made yet, we may be able to change the order. If it's already made or on the way to you, then it's a bit tough because it's already been made. Please contact support. Send us an email and we'll let you know.
REFUNDS
Except as noted above, we do not usually issue refunds. However, please contact us through our contact page and we can look into it. If we can cancel an order at your request prior to production, we can issue a refund.
TheFamilyGiftStore.com
We have found there are a number of online stores that use a name similar to ours. We are the only one with the name shown and provide our phone number. Please make sure you know where you placed your order. We have received a few calls from people who ordered items that we dot not even offer. We will try to help you but in these cases, we may not give you the answer you are looking for since we were not involved.
We have found a number of companies